We use state-of-the-art process mapping software to graphically define your current processes on a discrete step-by-step basis. This mapping process includes cycle-time estimates and resource requirements to complete each step of the process.

Once the target processes are defined and mapped, we work with your staff to diagnose the current processes to locate bottlenecks, trouble spots and non-value added functions.

We then work with your staff to assemble a process design team charged with redesigning the target processes. We work with the process design team to change the cultural bases for the existing processes, eliminate bottlenecks, shorten cycle-times, restructure functions and reduce man-hours used to perform the processes resulting in reduced costs and improved process response.

Once these process improvements are identified and designed, we then work with your staff to involve those affected by change, communicate the need for change and overcome internal resistance to change.

Finally, we work to conduct change management and process improvement implementation. Continuous process assessment and measurement are critical to ensure that the changes to the processes are being implemented and result in the targeted improvements.